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FAQs
Frequently Asked Questions
Find all the answers to your questions here
General
How does your pricing work?
Our pricing is designed to be transparent and scalable. Its a yearly contract that depends upon the number of banks, platforms and ERPs you want to connect to, and the complexity of those connections
How long does the onboarding take?
Onboarding depends upon the number of connections we need to make and their complexity. Generally onboarding can be completed between a couple of weeks to a couple of months.
What banks and platform can you connect to?
We can connect to every bank which can provide transaction and balance reports and enables data to be shared with 3rd parties. Panax currently connects to over 10k banks, financial systems and ERPs
How do you connect to banks?
Panax supports multiple connection methods including API/SWIFT and bespoke connection methods tailored to the specific bank and customer.
What ERP systems do you connect to?
Panax connects to a number of major ERPs including NetSuite and MS Dynamics
What's required from me to enable Panax to connect?
We just require the client to introduce us to the bank or platform and to submit any necessary documentation to grant us access.
What level of support can I expect as a customer?
Panax has a dedicated resource for managing all customer questions and issues, and is committed to responding to all questions within 24 hours.
How often is cash position data updated in Panax?
Panax provides real-time or end of day updates, depending on the integration setup with banks and financial institutions, ensuring that you have up-to-date information for accurate decision-making. Panax also allows you to see when the data was last updated, directly in the platform
How does Panax use AI in its cash management platform?
Panax’s AI-powered platform intelligently categorizes transactions and AR reconciliation. It also uses AI for easy and accurate cash forecasting.
Does the finance team have final approval over the AI algorithms?
Yes. Panax is built to take advantage of AI, but to give the finance team final approval over all work done by the system.
What data is used for Panax AI?
Panax uses the data from your ERP, your previous transaction history and AI algorithms to help you work smarter and more efficiently.
Ready to take your cash flow management to the next level?
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