PRIVACY POLICY

‍Panax Ltd. (collectively, “Panax”, "us", "our" or "we") is committed to respecting its clients and users’ privacy rights (collectively, “you”, “your” or “user”). This Privacy Policy applies to our website, www.thepanax.com and its associated subdomains, as well as our application, panax co-pilot (collectively, our “Service”).

This Privacy Policy (the "Policy") explains how we collect, store and use your information. We encourage you to read this Privacy Policy carefully and use it to make informed decisions.  

By accessing or using the Service and/or accepting our Terms of Service, you confirm that you have read, understood and agreed to the collection and use of your information as we have outlined in this Policy.

Capitalized terms used and not otherwise defined herein, shall have the respective meanings ascribed to them under our Terms of Service.

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1. THE INFORMATION WE COLLECT

1.1. Panax collects information that identifies individuals or that may, with reasonable effort, identify individuals, including (the “Personal Information"):

1.1.1. Your name, gender, identification number, billing address and other information you may provide to us when you use the Service.

1.1.2. Your contact details; postal address telephone numbers (including mobile numbers) and e-mail address.

1.1.3. Your online browsing activities through the Service (for example, device, software or hardware that may identify them, such as online identifiers, device unique identifiers (e.g., UDID, MAC address), IP address and geolocation).

1.1.4. Your Account password(s) and usernames.

1.1.5. If you choose to set up an account when using the Service by logging through your Google, Facebook or other social network account (Single Sign On), we may receive personal information about you from the social network.

1.1.6. Your, preferences, feedback and survey responses.

1.1.7. Your correspondence and communications with Panax.

1.2. Non-Personal Information. Panax also collects certain unidentified, non-personal information that relates to your online browsing activities through your use of the Services (the “Non-Personal Information”). Non-Personal Information is non-identifiable information that, when taken alone, cannot be used to identify you. As such, we are not aware of the identity of the user from which the Non-Personal Information was collected. We also collect aggregate user data regarding your use of our Services. We may anonymize or de-identify the information collected through the Service or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Policy, and we may disclose it to others without limitation and for any purpose. For the avoidance of doubt, if we combine Personal Information with Non-personal Information (e.g., analytical data), the combined information will be treated as Personal Information so long as it remains combined.

2. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

2.1. Panax may collect Personal Information and/or Non-Personal Information (collectively, “Information”) during your access and/or use of the Service, including through your interactions and communications with the Service, in the following ways:

2.1.1. Information You Provide to Panax. Panax collects Information that you provide it, for example, when you use the Services; when you answer questionnaires and surveys; send request customer support; or communicate with us for other purposes. Please be aware that the Information you choose to provide, may reveal, or identify, information that is not expressly stated (for example, your name may reveal your gender). Accordingly, you should carefully consider which information you wish to share about yourself.

2.1.2. Information Provided to Panax by Shopify. Panax collects Information that was provided to it by Shopify to enable the functionality and features of the Service. This usually means that Shopify will provide Panax with data about sales products and inventory, for example, number of orders placed during the previous twelve months period via Shopify.

2.2. Information Collected Automatically. When you access or use the Services, we may automatically collect Information about you, including:

2.2.1. Usage Information. Panax monitors users’ activity in connection with the Services and may collect log information about you when you access and use the Services including your IP address, time of access, browser type and language, Internet Service Provider ("ISP"), information about the applications and features you use, the content you access, and any actions taken in connection with the access and use of your content in the Services.

2.2.2. Device Information. If you access the Services from a mobile device, Panax may collect information about the device, including the hardware model, operating system and version, unique device identifiers, mobile network information (as allowed by the mobile network) or platform information (as allowed by the specific platform type).

2.2.3. Cookies and Other Tracking Technologies.

2.2.3.1. Like most websites and online platforms, our Service uses “cookies” to collect Information. “Cookies” are small text files containing strings of letters and numbers that are downloaded onto your device (such as, computer, tablet or smartphone) when you use the Service. These files allow to store Information about you. Some “cookies” will expire when you exit the Service, and others will be saved in your device’s memory.

If you want to disable or change your “cookies” settings, you will have to access your device’s browser settings. Please note that if you disable all cookies, some (or all) of the features and functionality of the Service may not be available to you.

2.2.3.2. Other than “cookies”, when you use our Service, you consent to our use (and authorize third parties to use) of various technologies to collect Information, which may include web beacons (also known as "tracking pixels"), events and other technologies (collectively, “Tracking Technologies”). Such Tracking Technologies allow us to automatically collect Information about you, your device and your online behavior, in order to enhance your navigation and improve our Services’ performance, perform analytics and customize your experience. In addition, we may merge data we have with Information collected through these Tracking Technologies and data we may obtain from other sources and, as a result, such combined data may constitute Personal Information.

3. HOW WE USE YOUR INFORMATION

3.1. Panax uses your Information for the limited purpose of providing the Service and related functionality and services, or as otherwise specifically described in this Policy and as permitted by applicable laws, all of which serve the legitimate interests of Panax, including:

3.1.1. Providing, operating, maintaining, improving, promoting and auditing the Service (by Panax or any third party acting on its behalf), from time to time.

3.1.2. Sending you transactional messages, technical notices, updates, security alerts and support and administrative messages.

3.1.3. Identifying you, so that we can interact with you, as well as providing and delivering services and features you request, processing and completing transactions, and sending you related information.

3.1.4. Responding to your comments, questions, and requests and providing customer service and support.

3.1.5. Communicating with you about services, features, surveys, newsletters, offers, promotions, contests and events, and provide other news or information about Panax and our select partners.

3.1.6. Personalizing the Service, providing content, features, and/or advertisements that match your interests and preferences or otherwise customize the Services.

3.1.7. Monitoring and analyzing trends, usage, and activities in connection with the Services for research, marketing or advertising purposes.

3.1.8. Linking or combining the Information with other information we receive from third parties to help understand your needs and provide you with better service.

3.1.9. For crime and fraud prevention, detection and related purposes.

3.1.10. Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

3.1.11. For customer relations, queries, complaints or disputes and Service’s operations.

3.1.12. Internal record keeping.

3.1.13. For managing insurance claims by our customers.

3.1.14. Cybersecurity needs, fraud detection and misuse of our website.

3.2. Marketing (Promotional communications)

3.2.1. Panax may use your email address to send you electronic mail for marketing purposes and update you about promotional offers, products and services which we think may be of interest to you as an individual (the "Newsletters"), and by accepting the terms of this Privacy Policy you agree to Panax sending you such Newsletters, from time to time.

3.2.2. You are not obligated by law or otherwise to receive our Newsletters, and you have the right to opt out of receiving such communications, at any time, by:

3.2.2.1. following the unsubscribe instructions included in each Newsletter; or

3.2.2.2. contacting Panax via privacy@thepanax.com and request to be removed from our mailing list.  

3.2.3. Nonetheless, please note that even if you choose to unsubscribe from our mailing list, we may continue sending you notices (a) to update you on revisions made to this Privacy Policy or our Terms of Service; and (b) related to the ongoing Service, for example, promotions regarding products and services used by you, notices concerning your accounts and any additional operational notices as required.

3.3. Sharing your Information with Third Parties

3.3.1. We may use and share your Information with certain third parties that help us operate our Service, (e.g., deliver customer support, monitor and analyze the performance of our Services, such as newsletter distribution and other service providers). When Panax uses such third parties, it restricts them from using or disclosing Personal Information, except as required to perform the services on behalf of Panax or to comply with legal requirements. Specifically, we do not permit such third parties to use any Personal Information we share with them for their own marketing purposes or for any purpose other than in connection with the services they provide to us. Third parties with which we may share your Information will be required to meet our standards on processing information and security. Personal Information we provide them will only be provided in connection with the performance of their function.

3.3.2. We may also share your Information with:

3.3.2.1. credit reference agencies and payment card issuers (such as Visa, Mastercard and American Express) where necessary for card payments.

3.3.2.2. governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so (a) to comply with our legal obligations; (b) to exercise our legal rights (for example in court cases); (c) for the prevention, detection, investigation of crime or prosecution of offenders; and (d) for the protection of our employees and customers.

3.3.2.3. If Panax becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, it may transfer all the Information that was collected from users in connection with such a transaction.

3.3.3. Our cloud service providers. The server(s) on which the Service are hosted are within the United States. Please note that some of the Information may be managed by third parties, including, Amazon Web Service (AWS) technology, whose mailing address is Amazon Web Services, Inc., 410 Terry Avenue North, Seattle, WA 98109-5210, ATTN: AWS Legal. You can find more details on AWS' Privacy Policy here. We have configured our data to be stored in Northern Virginia (US-EAST-1).

3.4. International Transfer of Information. To provide you with our Service, it may be necessary for Panax to grant third parties from jurisdictions outside of your country of residency, with access to your Information. By agreeing to the terms of this Privacy Policy, you agree to Panax sharing your Information outside of your country of residency.

3.5. We reserve the right to disclose your Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, or court order.

3.6. Also, please note that we may disclose general, aggregated, non-personal and non-identifiable information about our users to potential business partners, investors, or the public.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

4.1. Panax will retain your Information for as long as needed to provide you and our clients with our Service, or to comply with legal and regulatory obligations (e.g., audits, accounting and statutory retention terms), enforcing our Terms of Service, dispute resolutions and for the establishment, exercise or defence of legal claims in the countries where we do business. This is also the case for any third party with which we share your Information when they carry out services on our behalf.

4.2. While different retention periods may apply with respect to different types of data, the longest we will normally hold Personal Information is ten (10) years. When we no longer need your Personal Information and there is no need for us to keep it to fulfil the purposes described in this Privacy Policy, we will either remove it from our systems or anonymize such Information so that it cannot identify you.

4.3. When you send an email or other communication to privacy@thepanax.com, or any other correspondence that you have with us, we may retain those communications in order to process and respond to your requests and improve our Service.

4.4. Please DO NOT send us any communication which contains confidential or sensitive information, since we are unable to evaluate whether your content constitutes as confidential or sensitive information, or not, and we may retain or use such communication as described hereinabove, and such retention or use shall not be deemed as a breach of any of our obligations pursuant to this Policy.

5. INFORMATION SECURITY STANDARD

5.1. Because we value your privacy, Panax uses industry standard measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of data which is stored in our records. These measures include internal reviews of our data collection, storage and processing practices and standard measures, sensitive information is transmitted via Secure Socket Layer (SSL) technology, making our systems accessible only by those authorized with special access rights to such systems, and are required to keep the information confidential.  

5.2. Nonetheless, we cannot guarantee a perfect and absolute security of your Information, as no method of transmission over the Internet and or electronic storage is perfectly secure or invulnerable. However, should we become aware of a security breach, we will notify any affected user, so that they can take appropriate protective steps. Such notifications shall be issued by Panax in accordance with the applicable (local) laws and regulations, as well as Panax's internal policies.

5.3. Physical Standard. Panax follows Amazon’s Privacy and Security Policy security standards with respect to physical access. You can read more about it here.

6. HOW CAN YOU HELP TO PROTECT YOUR DATA?

6.1. First, please remember that Panax will never ask you for any password, bank account or credit card details. If you receive such communicating asking you to provide such information, please ignore it and do not respond. You can let us know that you have received such communication via privacy@thepanax.com.

6.2. If you are using your device in a public location, we highly recommend that you always log out and close the browser after completing your session.

7. WHAT RIGHTS YOU HAVE IN CONNECTION WITH YOUR INFORMATION?

7.1. You have the right to ask that Panax will provide you with a copy of any Personal Information that we keep about you.

7.2. You have the right to ask that Panax shall update and correct any outdated or inaccurate Personal Information that we keep about you. Should you find that the Personal Information related to you is not accurate, complete, or updated, then please provide us the necessary information to correct it.

7.3. If you wish to exercise any of the rights described above, please notify us by email to privacy@thepanax.com, and we will use commercially reasonable efforts to accommodate your request. Panax shall not charge you for requesting to exercise any of the aforementioned rights.

8. SPECIFIC PROVISIONS FOR EU-RESIDENTS

8.1. This Section ‎8 applies to you, if you are from the European Union. Panax adopted the following provisions, to comply with the EU 2016/679 Directive General Data Protection Regulation (“GDPR”), pursuant to which Panax will be considered as a "Data Controller" with respect to our use of Personal Information of residents of the European Union.

8.2. Legal Basis. We base our processing of any personal data as “Data Controllers” based on the following lawful grounds:

8.2.1. Panax relies, primarily, on your consent to the terms of this Policy and the terms set forth under our Terms of Service, as a legal basis for processing any Personal Information related to you or communicating any other promotional material.

8.2.2. Panax may collect and use your Personal Information when it is necessary for one of the legitimate uses set out in Section ‎3 above, which we believe are not overridden by your fundamental rights.

8.2.3. We may process your Personal Information to comply with a legal obligation and to protect our users' vital interests.

8.2.4. If, at any time, you wish to exercise your rights in accordance with the provisions provided by law (including as provided under Section ‎7 of this Policy) you may send us an email to via privacy@thepanax.com, and request:

8.2.4.1. to access your Personal Information together with information about how, and on what basis, such information is being processed. Should you desire to receive such information in a different format than the one that was provided to you, you can contact us via privacy@thepanax.com and we shall use commercially reasonable efforts to accommodate your request, if applicable.

8.2.4.2. to rectify any of the Personal Information being held when such information is inaccurate.

8.2.4.3. to delete or restrict access to your Personal Information in limited circumstances as described under the GDPR. Please note that if we need to delete any Personal Information related to you, as per your request, it can take time until we completely delete residual copies of such data from our servers and backup systems.

8.2.4.4. to withdraw your consent to the processing of your Personal Information. However, please note that exercising this right will not affect the lawfulness of any previous processing activities based on consent that was lawfully obtained before its withdrawal.

8.2.4.5. to obtain and reuse your Personal Information for your own purposes across different services, as part of your right to data portability.

8.3. Please note that you have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

8.4. If you have any concerns with respect to our methods of processing any Personal Information related to you, or if you wish to withdraw your consent, for any reason, kindly let us know by sending an email to privacy@thepanax.com.

8.5. If you reside in a country from the European Economic Area, then, by agreeing to the terms of this Privacy Policy, you agree to Panax sharing your Information outside of the European Economic Area. These transfers are subject to special rules under data protection laws. If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed here.

8.6. Panax shall not charge you for requesting to exercise any of the aforementioned rights.

9. SPECIFIC PROVISION FOR CALIFORNIA RESIDENTS

This Section ‎‎9 applies to you only if you reside in the State of California, United States. Panax adopted the following provisions to comply with the California Consumer Privacy Act (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Section ‎‎9.

9.1. The following categories reflect the type of personal information which Panax has collected within the last twelve (12) months:

9.1.1. Identifiers and Personal information as listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), for example, first names, surnames, telephone numbers, address, online Identifier, Internet Protocol address, business or private email addresses, account usernames, as well as Personal Information as such term is defined in this Privacy Policy.

9.1.2. Electronic network activity information, including, but not limited to, browsing history and any additional information related to your interaction with our Service.

9.2. Panax has obtained such information as set forth in Section ‎9.1 above and Personal Information as provided under Section ‎1.1 above (for the purpose of this Section ‎9, the “Personal Data”).

9.3. Panax may use the Personal Data it collects or receives for its legitimate interests (as set out in Section ‎3 above), which Panax believes are not overridden by your fundamental rights. Panax may also disclose such Personal Data to third parties for its legitimate purposes as described in Section ‎3 above.

9.4. In the preceding twelve (12) months, Panax has disclosed the following Personal Data for our business purposes:

9.4.1. Identifiers (including your name, email address, profession).

9.4.2. Personal Data's categories as listed in the California Customer Records statute.

9.4.3. Inferences.

9.5. In the preceding twelve (12) months, Panax has not sold any of your Personal Data.

9.6. Your rights as a California Resident. You are entitled to request the following specific rights under the CCPA, solely with respect to Personal Data related to you:

9.6.1. Request to know (a) what categories and specific components of Personal Data we collect about you and from which sources; (b) categories of Personal Data that we disclosed for the purpose described in Section ‎3 above, and the categories of third parties with whom we have shared any particular category of your Personal Data. If we disclose any of your Personal Data to a third-party, we will provide you, after authenticating your identity, with a list that will identify the specific category of your Personal Data which was disclosed.

9.6.2. Request that we delete any Personal Data we collect about you. After authenticating your identity, we will delete (and direct our service providers to delete) any Personal Data related to you from our records, unless an exception applies. Please note that if we need to delete any Personal Data related to you following your request, it can take time until we completely delete residual copies of Personal Data from our servers and backup systems.

9.6.3. Instruct us not to sell any Personal Data related to you that was collected by us.

9.6.4. You have the right not to be discriminated against by Panax, for exercising your rights under the CCPA.

9.7. If you have any concerns about how we process Personal Data related to you, or if you wish to withdraw your consent, for any reason, kindly let us know by sending an email to privacy@thepanax.com. Please note that exercising this right will not affect the lawfulness of any previous processing activities based on consent that was lawfully obtained before its withdrawal. Also, please note that Panax shall not charge you for requesting to exercise any of the rights set forth in this Section ‎9.

10. LINKS TO OTHER WEBSITES; THIRD PARTY SERVICES

10.1. This Privacy Policy applies only to the Service offered by Panax. Nonetheless, please note that the Service may contain links to other websites or applications not operated or controlled by Panax. We are not responsible for the content, accuracy or opinions expressed in such websites or applications, and such websites or applications are not investigated, monitored or checked for accuracy or completeness by Panax. Please note that when you use a link to go from Panax’s Service to another website or application, your access to and use of such websites or applications are governed by the websites or applications’ own rules and policies.

10.2. Panax may make available through the Service, third-party content, applications, products and services solely as a convenience (the "Third Party Services"). You acknowledge and agree that Panax is not, and shall not be, responsible for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Panax does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third Party Services accessed and/or consumed by you or any third parties, and if you or any third party choses to access and use them, you do so at your own risk and subject to the rules and policies of such Third Party Services.

11. COMPLIANCE

If you believe that we have not adhered to our Policy as outlined herein, please notify us by email to privacy@thepanax.com. Panax will examine any query and make commercially reasonable efforts to resolve any existing or potential dispute. Note that when you send us a request to exercise your rights, we will need to reasonably authenticate your identity and location, and therefore we may ask you to provide us credentials to make sure that you are who you claim to be and will further ask you questions to understand the nature and scope of your request.

12. CHANGES TO THIS POLICY

We reserve the right to change this Policy from time to time, so please review it frequently. If we make material changes to this Policy, and you are a registered user of the Service, we will notify you by email when we make any changes.

13. GOVERNING LAW

This Policy shall be construed in accordance with and governed for all purposes by the substantive laws of the State of Israel without regard to conflicts of law provisions. You agree that any claim or dispute you may have against us and/or our affiliates, directors, officers, employees, and representatives will be resolved exclusively by the competent courts located in Tel Aviv – Jaffa, Israel, and waive any jurisdictional, venue or inconvenient forum objections to such courts.

14. CONTACT US

If you have any questions about this Policy, please contact us via privacy@thepanax.com or via post to 14 Isserles St., Tel Aviv – Jaffa, Israel.